Terms of service

VydioAds produces custom video advertising creative on a per-package or monthly subscription basis. You place an order through our website, share your brand details and assets, pay online, and receive finished video ads by email. There are no calls, meetings or long-term contracts required.

Prices are shown on the pricing page and charged in US dollars at checkout. Payment is processed securely by Stripe. One-time packages are charged in full when you order. The Creative Subscription is billed monthly and renews automatically until you cancel — you can cancel at any time and your plan stays active until the end of the paid period.

You confirm that you own or have the right to use everything you send us — logos, product photos, footage, brand names and claims — and that the products or services in your ads comply with the advertising policies of the platforms where you run them. You are responsible for the accuracy of claims made in your brief.

Each package includes the number of revisions stated on the pricing page. A revision means reasonable changes to the delivered creative; it does not include a new concept or a change of brief after production has started. Delivery estimates are shown per package and begin once we have your completed brief and payment.

Once paid in full, the finished videos are yours to use in your own advertising and marketing, worldwide, without time limit. We may display delivered work in our portfolio unless you ask us in writing not to. Source project files are not included unless agreed separately.

Because production starts shortly after your order, one-time packages can be refunded in full only if you cancel before production begins. Once production has started, payments are non-refundable, but we'll always work with you through the included revisions to get the creative right. Subscription payments are non-refundable for the current billing period.

We communicate about your order by email only. By placing an order you agree to receive transactional emails about that order. Marketing emails are sent only to subscribers and always include an opt-out. We do not send marketing text messages.

We work hard to deliver creative that performs, but we can't guarantee specific advertising results such as sales, clicks or return on ad spend. To the maximum extent permitted by law, our total liability for any claim relating to an order is limited to the amount you paid for that order.

We may update these terms from time to time; the version on this page applies to orders placed while it is published. Questions? Reply to any email we've sent you and we'll get back to you.